Shipping policy
At ELIJlife, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with reliable, fast, and secure shipping services. Below is our detailed shipping & delivery policy for all international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, our team carefully packs, inspects, and arranges shipment in the shortest possible time, minimizing your waiting period and ensuring your goods are delivered in optimal condition.
2. International Shipping & Delivery Time
We provide worldwide international shipping services for all seafood products. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, we offer an expedited shipping option at checkout for faster delivery. You can select the rush shipping service according to your personal requirements.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on the total weight of your order and your delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges, bringing you a transparent and worry-free shopping experience.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s responsibility.
We highly recommend that you check the local import policies, tax standards, and relevant regulations of your country/region before placing an order to avoid unexpected additional costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt professional, high-standard packaging solutions for all orders. We use high-strength, shockproof, and fresh-keeping packaging materials to fully protect your seafood products during long-distance transportation, preventing damage, extrusion, or deterioration during transit.
For high-value orders, we provide optional shipping insurance that can be selected at checkout. The insurance effectively guarantees your order benefits, bringing you extra peace of mind for every purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods immediately upon receiving your order. If you find packaging damage, leakage, severe deformation, or abnormal product conditions, please take clear photos as evidence, refuse to sign for the package, and contact our customer support team promptly.
If you find any product quality defects or problems after signing for the order, please notify our support team within 48 hours of delivery. We will verify the problem as soon as possible and provide reasonable solutions including return, exchange, or compensation services.
7. Customer Shipping Support
If you have any questions about order processing, shipping progress, customs clearance, delivery delays, or other logistics-related issues, our professional customer support team is always available to help. Feel free to contact us anytime, and we will provide you with prompt and detailed guidance and solutions.
Thank you for shopping with ELIJlife! We keep optimizing our logistics and packaging services to deliver fresher New Zealand seafood and bring you a safer, faster, and more satisfying shopping experience.